FAQs

We cannot guarantee that we will remove all carpet spots or stains. There are substances that can permanently discolor carpet fibers. The age of the carpet and the type of carpet fibers also play a factor in this. However, our normal cleaning process will remove almost all stains and soil from your carpet. The stains that are not normally removed with this procedure and need more attention are water stains, red and dye stains, inks, scum, coffee and urine stains, mildew, and odors. The technician will try to determine if this is the case prior to cleaning but they are not always able to determine this before trying to remove the hard-to-reach spots.

Yes. There is a charge to move furniture depending on variety and quantity. We normally will move small items and clean them underneath. After the cleaning is completed, we will return it to its rightful place on protective padding as needed. Our professional cleaners do suggest you remove items off of your furniture like electronics, plants, lamps, and knick-knacks. We will move most furniture that can be safely moved. There are several items we do not move unless requested by the customer, including pianos, electronics, china cabinets, beds, dressers with mirrors, pool tables, etc. Moving furniture will cause the price to increase depending on quantity and size.

We request that you vacuum the carpets and rugs, but it is not required. The technician can vacuum if needed.

We have two types of methods, one being superior to the other. The most commonly used method is our hot water extraction method or commonly known as steam cleaning. This method uses commercial-grade equipment to heat water up to 200 degrees allowing for a deep sanitized clean. This hot water paired with our safe cleaning agents fights even the toughest of stains. Once this mixture is applied to your carpet our professional cleaning system creates a powerful suction to extract deep-down dirt, allergens, cleaning solution and 95% of the moisture. It’s the cleaning method most recommended by carpet manufacturers. The second type of method we can use is a low moisture method. This is performed with an orbital surface cleaner and solution agent. A low moisture clean is recommended for in-between water extractions or when you need a quick clean as this will dry in less time than the extraction method. Also, low moisture is normally priced less, so if you have budget concerns this may work for you.

When comparing carpet cleaning prices, make sure you ask a lot of questions to ensure that the company or person you are hiring is knowledgeable in this area. Please keep a few things in mind. With Carolina Pro Clean there are no hidden fees or additional charges. Our company takes pride in our work and offers satisfactory stain-removal services backed by a 10-day satisfaction guarantee. There is a trained lead technician on every job and their sole purpose is to provide professional carpet care tailored to fit your specific needs. This is what allows us to stand behind all of our work. We guarantee that our services will exceed or surpass your expectations.

Although the majority of spots that are removed from the carpet by water extraction do not reappear, some substances in carpet backing may wick to the surface after cleaning. If this happens, please contact us for a free estimate as soon as possible.

We are happy to work with you to correct any situation that may arise. In some cases, this can mean spot-cleaning specific areas of concern or even completely re-cleaning the area in question. In the end, we’re not satisfied until you are. Please use our contact form if you have any concerns.

Dry time is affected by humidity, temperature, and airflow to the area. It can take anywhere between 2-4 hours for the carpet to completely dry, depending on the mentioned variables. Our professional house cleaning services technicians will go over areas twice to completely extract most of the water in the carpet and aid in the drying time. Using fans and turning your air conditioning or heating system on, depending on the time of year, can help to accelerate drying time. Be sure to leave the protective blocks under furniture legs and any paper used with upholstered items in place until the carpet and/or furniture is completely dry to avoid any color transfer. You may walk on your carpet immediately after cleaning, but avoid wearing street shoes, as they may re-soil your carpet. We suggest wearing clean rubber-soled shoes. Be especially careful when walking from damp, carpeted areas to non-carpeted areas to avoid slipping.

This depends on the type of fabric the upholstery is made out of. More than likely we will use our powerful hot water extraction cleaning process whenever possible because it provides the deepest cleaning of all the possible methods. Some fabrics may require a more delicate cleaning system. In this case, we will help you make a decision that best suits your needs and get your furniture back in shape for you and your guests.

Your specific upholstery fabric will determine which cleaning method we use. While the cleaning method along with the optional protector application determines the drying time, typical dry time ranges from 3-8 hours. We also aid this by turning on fans and can even leave fans until completely dry if needed.

Manufacturers recommend that you should have your upholstered furniture cleaned every 12-24 months depending on how often it is used. If your home is a vacation rental, the furniture may need more attention and can be cleaned even twice a year; normally at the beginning and halfway through the rental season.

Our cleaning business scrubs each individual grout line as well as tiles with tile and grout specific cleaners. We clean using high pressure and steam that hooks up to our truck-mounted unit which will extract the dirt and grime embedded in the grout lines. Our cleaning company also offers tile and grout sealing that will keep your tile clean and sparkling for longer periods of time.

Grout is porous; therefore, when we use our high-pressured cleaning system it will strip the old sealer so that it can get deep down to extract any possible stains. Because of grout’s porous qualities, it absorbs soil and spills, just like carpet. Having a sealant applied will help create a protective barrier, giving you more time to clean up dirt and liquid spills before they soak into the grout. The type of sealant you choose will determine the degree of stain resistance and longevity.

Just like carpet cleaning, manufacturers recommend every 6-12 months. This all depends on multiple key factors such as how much traffic the tiled area receives and if you have pets or children in the home. These are things to consider when concluding how often you should get your tile and grout professional cleaned and tidied by a cleaning professional.

Just like carpet, dirt builds up over time dulling your tile’s appearance and discoloring your grout. If the tile is in kitchen sinks or high traffic areas it will slowly build up with soil and or grease that can cause your tile to look unsightly. A thorough, professional tile and grout cleaning is the only way to remove the deep-down dirt.